http://markandrewgoetz.com/blog/index.php/2009/09/how-not-to-do-usability-blue-cross-blue-shield/ A blog of technology, usability, and sensemaking. Wed, 28 Jul 2010 09:43:28 +0000 http://wordpress.org/?v=2.9.1 hourly 1 http://markandrewgoetz.com/blog/index.php/2009/09/how-not-to-do-usability-blue-cross-blue-shield/comment-page-1/#comment-199 major insurance fail - usability fail. Fri, 25 Sep 2009 14:15:10 +0000 http://markandrewgoetz.com/blog/?p=107#comment-199 [...] my friend Mark, usability as done by insurance companies: There are times when posting about a really bad user experience is simply an effort to amuse [...] [...] my friend Mark, usability as done by insurance companies: There are times when posting about a really bad user experience is simply an effort to amuse [...]

]]>